Tasting Room Ambassador

Req ID: 3222 

Department: Direct to Consumer - Tasting Room  

Status: Full Time, Non-Exempt  

Location: Saint Helena, California (US-CA)  

Workplace Location:  On-Site

Job Summary:

Trinchero Napa Valley is the pinnacle of the Trinchero Family of brands, representing the excellence and experience of more than 65 years making wine in the Napa Valley. Renowned for small production, award-winning single vineyard, single varietal wines grown on 100 premium acres of Estate Vineyards chosen for their unique terroir.

Trinchero Napa Valley produces luxury class wines and is the flagship of the family portfolio and we are cultivating an experience to match. We are looking for someone who understands the luxury experience and personal hospitality and can maintain that approach in all aspects of our guests’ experience. 

Essential Functions:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Provide excellent customer service in all areas: welcome guests, educate and present TNV wine portfolio
• Greet and host the public and assist in all aspects of the Tasting Room and ensure a memorable experience for our luxury class wines.
• Conduct tours and private tastings covering the history of TNV and the winemaking process
• Promote the sale of TNV wines and drive new memberships to the TNV Wine Club
• Perform sales transactions using POS Systems (RMS & Vin65)
• Collect names and email addresses for future contact
• Stock supplies, maintain displays in retail areas

Qualifications:

• Education: High School diploma required, College degree preferred.
• CSW, WSET, CS or comparable certification a plus
• Experience:  Two or more years’ experience in a high-end or luxury class winery hospitality setting or related luxury field preferred
• Strong professional customer service skills
• Excellent verbal and written communication skills
• Enthusiasm for wine and a desire to expand knowledge there-of
• Experience with register/POS systems preferred
• Relaxed, friendly and professional demeanor
• Able to interact effectively with wide range of contacts, i.e. the public, co-workers and members of other departments
• Strong analytical and math skills

Working Conditions:

• Regular working schedule to include weekends and holidays
• Long and irregular hours during peak seasons and/or special events
• Standing for long periods of time (8 hours per day)
• Moderate to heavy physical work (moving wine cases and retail supplies, setting up for special events)
• Work site will primarily be Trinchero Napa Valley, but may be any one of Trinchero Family Estates facilities
• Carrying case(s) of wine to customer’s vehicle after purchase
• Washing wine glasses and dishes to keep a clean work environment
• Ability to lift at least 45 pounds (case of wine)

Salary Range: $25.00 -  $30.00  

The starting pay will be based on several factors, including but not limited to experience, training, education, and geographic location. TFE offers a comprehensive benefits package that includes medical, dental, vision, life insurance coverage, disability benefits, PTO, wellness programs and fertility and family building benefits.   We also provide a 401(k) plan where TFE may make a discretionary profit-sharing contribution.

Trinchero Family Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Trinchero Family Estates complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.