Hospitality & Events Manager

Req ID: 7033 

Department: Marketing 

Status: Reg F-T Exempt, Exempt  

Location: Napa, California (US-CA)  

Workplace Location:  On-Site

Job Summary:

Serve as the Manager across our guest experiences driving planning and performance across three core areas: (1) Team management to drive engagement and excellence in hospitality and performance (2) Business growth – support brand strategy and annual growth targets (3) Operational Management – ensure profit driving while delivering quality brand experiences for consumers, club members and trade.

Essential Functions:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Key Responsibilities

Personnel Management:

• Visionary leadership and management of hospitality staff and guest experience.
• Staff hiring, orientation, onboarding and management of ongoing training curriculum. Manage annual training programming in order to deliver best in class consumer and trade experiences.
• Oversee organization structure and efficient delegation of duties.
• Ongoing performance discussions and evaluations that is based on hospitality, brand storytelling, wine knowledge, sales productivity, club conversion, company policies and teamwork.
• Payroll and commissions calculations for full time and part time employees.
• Assessment of incentive programs for direct sales team.
• Consistent and effective communication of safety topics, sales goals, pricing, product releases and marketing promotions to staff on a daily basis. 
• Communication can include sensitive information requiring complete confidentiality and discretion in dealings and contacts.  Decisions impact the group and organization as a whole.  

Business & Experience Management: 

• Business ownership to deliver annual sales plan and P&L targets.
• Lead and direct all activities related to running the Visitor Center and achieving Hospitality/Direct-to-Consumer business priorities: guest experience, brand storytelling, consumer acquisition, club conversion, profit generation, event revenue targets, innovating for future growth, and employee satisfaction and development.
• Deliver business reviews with management team and cross-functional as necessary.  Lead monthly financial reviews of business performance. Evaluate Visitor Center sales performance, identifying opportunities and risks.
• Ensure our staff members are trained as brand and wine experts, equipped to deliver our unique and differentiated brand story with guests and deliver exceptional tasting and event experiences.

Operational Management

• Safety management by leading and enforcing the Company’s sustainability policies, standards, training and procedures.
• Manage daily business functions, including consistent opening and closing procedures for each business day.
• Support in the execution of marketing plans that increase the number of visitors, spend per person and convert visitors to loyal customers via specialty programs like the Wine Club.
• Execution of codified operational model/playbook.
• Ensure that the POS system is maintained accurately and kept updated with inventory and transaction changes.
• Control and accurately manage on-site wine inventory.
• Maintain compliance at all times with use permit, food & safety health codes and responsible hosting requirements.
• Assist as needed in the tasting room, to coach employees, observe and manage operational efficiencies and host guests. 
• Monitor and respond to customer requests, suggestions, or complaints at the winery or posted to social media review outlets (Yelp, Trip Advisor, etc).
• Planning, execution of events for trade and consumers using creative and organizational talents to ensure each function is executed with the highest level of detail. Arrange details with customer, including wine sections, food pairings, musical entertainment, ambience pieces, and rental equipment where appropriate. Serve as the creative eye for all events, as well as facilitator of budgets, staffing, expenditures, and the proper coding of these expenses.
• Performs all related duties as assigned.

Leadership & People Management 

• Quantify business objectives, develop a set of standards, clearly communicate expectations and appraise performance against objectives and standards.
• Define levels of leadership and functional competencies for staff; define and support development plans.
• Set clear expectations to staff and constantly provide feedback ensuring to provide recognition when appropriate for the results achieved by both individuals and teams. 
• Support the development of team members through coaching and/or mentoring to help achieve their goals and improve their performance.
• Foster a results driven environment through teamwork and the demonstration of the Trinchero Family Estates values.
• Be a role model to all Trinchero Family Estates employees
• Identify the training program in conjunction with the HR department.
• Provide mentoring and training to winery technical staff
• Create a stimulating and rewarding work environment resulting in job satisfaction and an efficient cost effective packaging operation.

Qualifications:

Essential:

• Bachelor's Degree in Marketing, Tourism, Recreation, etc.
• 8-10 years Tasting Room Management experience, including inventory and people-management, required, preferably at a high-volume tasting room
• Excellent hospitality, sales, and communication skills.
• Strong business acumen, P&L management, ability to conduct financial analysis and track KPIs.
• Must be highly organized, able to multi-task.
• Leadership with experience managing large teams (15+ people). Proven ability to effectively train, manage and motivate staff.
• Basic to advanced knowledge of, and passion for, wine, including knowledge of viticulture and winemaking
• Analytical and problem solving skills to identify risks and opportunities.
• Bilingual, English-any other language, a plus.
• Proficient in MS Office programs, especially excel and PowerPoint.
• Restaurant reservation and table management experience, a plus.
• Working Saturdays & Sundays is required and some evenings for events.

Desirable:

• MBA (preferred)

Working Conditions:

• Regular working schedule to include weekends and holidays
• Long and irregular hours during peak seasons and/or special events
• Moderate to heavy physical work (moving wine cases and retail supplies, setting up for special events)
• Work site may be any one of Trinchero Family Estates’ facilities
• Standing for long periods of time (8 hours per day)
• Carrying case(s) of wine to customer’s vehicle after purchase
• Washing wine glasses and dishes to keep a clean work environment
• Ability to lift at least 45 pounds (case of wine)

Salary Range: $95,000.00 -  $120,000.00  

The starting pay will be based on several factors, including but not limited to experience, training, education, and geographic location. TFE offers a comprehensive benefits package that includes medical, dental, vision, life insurance coverage, disability benefits, PTO, wellness programs and fertility and family building benefits.   We also provide a 401(k) plan where TFE may make a discretionary profit-sharing contribution.

Trinchero Family Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Trinchero Family Estates complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.