Inventory and Fulfillment Manager DTC

Req ID: 6745 

Department: Sales 

Status: Reg F-T Exempt, Exempt  

Location: American Canyon, California (US-CA)  

Workplace Location:  On-Site

Job Summary:

The Fulfillment and Inventory Manager is a key member of the DTC team. Therefore, exemplary communication skills, a professional demeanor and a high level of customer service are required to ensure that all guests receive an experience that is congruent with the philosophy and ethos of the company. A combined skill set for success involves delivering exceptional guest ordering experiences.

Essential Functions:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Shipping department performance and customer service

• Oversee shipping department performance ensuring excellent customer service, timeliness, and accuracy in processing.
• Strive to hit successful metrics on key performance indicators including timeliness, errors and customer complaints.
• Communicates with DTC team on shipping processes and provides excellent customer service internally and externally.
• Back up point of contact for guest inquiries, responding promptly and professionally.

Daily orders and costs

• Oversee and perform processing of daily orders.
• Monitor weather forecast to ensure the safety delivery of the orders, identifies and implements shipping alternatives.
• Oversee tracking of shipments proactively to avoid returns and redirects.
• Maintain FedEx and UPS contracts and pricing agreements.
• Works to reduce packaging supply costs while meeting marketing’s defined brand standards.

Inventory Management

• Oversees and executes inventory process and counts including weekly inventory reconciliation for multiple locations.
• Manages coordination with finance to track all inventory movements.
• Maintains adequate inventory at warehouses onsite and off at all times including writing order forms and receiving all in-bound orders to and from the offsite warehouse.
• Manages appropriate inventory levels at third party shipping company and onsite for order fulfillment.
• Oversees inventory packaging components and communicates needs to marketing in a timely manner.
• Oversees and maintains inventory on packaging supplies.

Other

• Updates job knowledge by participating in educational opportunities; reading trade publications.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Must maintain satisfactory attendance, to include timeliness.
• Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations. If accountable for the work of others, responsible for ensuring their understanding and compliance.
• Other duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES

• Supervise Shipping department staff.
• Vendor Management

Qualifications:

• Experience: 2+ years of experience in Inventory Management required
• Education: Bachelor’s degree or equivalent experience required, preferably in marketing

• Experience in Vendor Management preferred
• Demonstrated strategic orientation with ability to effectively execute to plan and drive sales
• Proven ability to manage budgets
• Strong interpersonal skills, ability to build solid partnerships with various stakeholders
• Strong analytical, creative thinking, critical reasoning skills with a high degree of intellectual curiosity
• • Must have a strong sense of urgency with demonstrated ability to work independently and make    effective and objective decisions
• Wine industry experience preferred but not mandatory
• Ability to thrive in a fast-paced environment and react quickly to changing business needs
• Excellent organizational and multitasking skills

Working Conditions:

• Office environment
• Extensive computer work
• May be required to work at any of  TFE's locations
• Frequent deadline pressures
• Numerous projects in progress at any given time
• Comply with company safety regulations

Salary Range: $64,480.00 -  $105,200.00  

The starting pay will be based on several factors, including but not limited to experience, training, education, and geographic location. TFE offers a comprehensive benefits package that includes medical, dental, vision, life insurance coverage, disability benefits, PTO, wellness programs and fertility and family building benefits.   We also provide a 401(k) plan where TFE may make a discretionary profit-sharing contribution.

Trinchero Family Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Trinchero Family Estates complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.